Support

Tenvio powers loyalty and rewards programs for local businesses. This page is for anyone who needs to reach us — whether you run a business on Tenvio or received a message from one.

Contact

Email tenviosupport@gmail.com. We read every message and reply as quickly as we can.

If you are a customer of a business using Tenvio

We can help with:

• Stopping text messages — you can also reply STOP to any message
• Questions about what information is held about you
• Reaching the right business if you are not sure who messaged you

Your rewards, visit history, and personal details belong to the business whose program you joined. For anything about a specific reward or visit, that business can help fastest.

If you run a business on Tenvio

We can help with:

• Account access and password resets
• Billing and subscription questions
• Text messaging setup and delivery problems
• Loyalty program, rewards, and customer records
• Connecting Square
• Anything that looks wrong or broken

Signed-in businesses can also send a request from Settings → Help / Contact us inside Tenvio, which keeps the conversation attached to your account.

Text messaging

Reply STOP to any message to stop promotional texts, or HELP for contact information. Message and data rates may apply, and message frequency varies by business. Full detail is in the Privacy Policy.

Reporting a security issue

If you believe you have found a security problem, please email us with the details rather than posting them publicly, and give us a reasonable chance to fix it.